Urgent: Assistance Required for Refund (2)

(edited)

On June 8, I submitted a refund request and received a response on June 9 stating: 'Refunds are handled by the billing team at Help, so you’ve done the right thing by submitting the request there yesterday. You will receive your refund when the team gets to your ticket.' However, I have not yet received the refund. Could you please assist me with this request?

"I'm sorry, I accidentally purchased a $60 credit. I intended to buy a $10 credit. Please help me refund or cancel the $60 credit.

June 2025: AI Credits Transaction Date: Paid Jun 8, 2025 Order/Transaction ID: 4202C3E5-0003"

Vercel Alum

Hi, !

Our billing team are currently going through a backlog. We appreciate your patience with us!

Could you please provide the estimated date for my $50 refund? Additionally, is it possible to continue using v0 before the refund is processed?

Since my previous inquiry hasn't been updated, I'd like to ask the additional Al credits will remain available indefinitely or if they will be forfeited after each month.

reply to #4

It has been seven days since I received your last response, and I haven't had any updates since then. Could you please provide a response or process a refund?

Vercel Alum

Thank you for your patience Let me follow up!

Sorry, I’m not sure how to get your support. I would like to ask: if I cancel my current plan renewal, can I still use the remaining $56.18 in Additional Purchased Credits until it reach $0?

Could you kindly take a minute to reply to this question?

reply to #8

It has been 7 days since your last message, but I haven't received any follow-up or responses to my other questions.