On June 8, I submitted a refund request and received a response on June 9 stating: ‘Refunds are handled by the billing team at Help, so you’ve done the right thing by submitting the request there yesterday. You will receive your refund when the team gets to your ticket.’ However, I have not yet received the refund. Could you please assist me with this request?
"I’m sorry, I accidentally purchased a $60 credit. I intended to buy a $10 credit. Please help me refund or cancel the $60 credit.
June 2025: AI Credits
Transaction Date: Paid Jun 8, 2025
Order/Transaction ID: 4202C3E5-0003"
Since my previous inquiry hasn’t been updated, I’d like to ask the additional Al credits will remain available indefinitely or if they will be forfeited after each month.
It has been seven days since I received your last response, and I haven’t had any updates since then. Could you please provide a response or process a refund?
Sorry, I’m not sure how to get your support. I would like to ask: if I cancel my current plan renewal, can I still use the remaining $56.18 in Additional Purchased Credits until it reach $0?
Let me follow up!