Urgent: Payment done for V0 pro plan for $20 But no plan is activated

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v0.dev Premium Plan ($20) – Credits Not Applied, Still Showing “Low on Credits” Warning**

Hi everyone, @jacobparis @amyegan

I’m writing to report a serious issue regarding my recent subscription to the v0.dev Premium Plan for $20.

What Happened I upgraded to the Premium Plan on v0.dev a few hours ago.
*Payment went through successfully — I was charged $20.
After sending only 3–4 messages, I suddenly received this message:

You are running low on credits. Your limit will reset on July 11.”*

Now I can’t send messages — it’s forcing me to “Buy More Credits” as if I’m still on a free plan.
:hammer_and_wrench: What I’ve Tried

Confirmed the transaction was completed
Logged out and back in
Cleared browser cache
Sent a support ticket to Vercel (still waiting for a response)
:thinking: Has Anyone Faced This Issue After Paying for Premium?

I’m wondering if this is a known bug, a delay in credit syncing, or something else that needs urgent attention.

If you’ve faced this too or found a workaround, please share — this is super frustrating right after paying for a premium upgrade

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Hi,

Please create a Billing ticket using Help so we can take a look

2 Likes
6

You did the right thing opening that ticket. I appreciate your patience while the team works through the tickets that were submitted before yours.

I took a look at the credit logs, and it appears the credits were added to your account. What do you see in the Credit Balance and Usage Events sections on v0.dev/chat/settings/billing?

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Hi everyone,

I’m experiencing an issue with the credit system and would appreciate it if someone could assist me. Thank you in advance for your support.

Best regards,

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I created a support ticket. Please sort this out for me. ASAP, I’m currently working on a project that I need to submit to my client.
Please check the attachment below.

(Attachment Invoice-24F88BDB-0002 (1).pdf is missing)

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If you haven’t already, you should open a case at vercel.com/help for help with issues with billing and credits. They have access to systems that let them investigate and solve this kind of problem.

That specialist team works to resolve issues as quickly as possible. We all appreciate your patience while the team works through other cases that were opened before yours.

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Created a support ticket. Please sort this out for me. ASAP, I’m currently working on a project that I need to submit to my client.
Please check the attachment below.

(attachments)

invoice.jpg
invoice.jpg1920×1020 143 KB

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Unlisted to avoid indexing invoice info publicly