I am dealing with a very frustrating billing issue and a bug in the dashboard. I was auto-charged $30 for v0 Premium on March 11. I immediately tried to use the self-service refund form, but there is a bug: even when I correctly select the “v0” scope and my account, the dropdown says:
No invoices in the last 30 days
(It has only been 7 days since the charge).
The Vercel Agent AI recognized this bug and escalated my case to a human. However, I just received an automated email stating that the support queue is currently taking 2 to 3 weeks.
Waiting almost a month for a $30 refund caused by a platform bug is not viable, and I would really like to avoid initiating a bank chargeback. Could a staff member please look into my escalated case and help process this manually?
Did you know there’s another category dedicated to v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.
Our docs are a great place to start.
We also have a walkthrough to help guide your workflow.
And these recordings can give you a look at v0 features and strategies in action shown by our Community:
Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.
If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.
Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
