Vercel billing refund request for unwanted plan charge and support form failure

(edited)

Hello Support Team,

I’m writing to request a refund for an unwanted plan charge.

Invoice number: K6X0PBTT-0002
Reason for refund: I was charged for a plan I did not intend to purchase/renew.

Additionally, when I try to use the support AI, the refund/support form does not appear at all, so I’m unable to submit the request through the normal process.

Please review the charge and process a refund for Invoice K6X0PBTT-0002. If you need any additional information (account email, transaction date, screenshots, etc.), I can provide it.

Thank you

Vercel Staff

Hi there, sorry that you are facing this issue. You can open a Billing support case from https://vercel.com/help to get your refund.

vercel.com

Help

Discover solutions through our documentation, guides, and community.

If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

reply to #4

I understand, but that’s exactly the problem—I posted here because the “Create Case” flow doesn’t work for me. The form never appears on my screen, so I can’t submit a billing case at all.

I’ve already tried all the usual troubleshooting steps: refreshing the page, starting a new support chat, using a different browser, turning off/on incognito mode, clearing cookies/cache, and even using a different computer. The form still won’t show up.

Could you please enable a way for me to submit the form directly, or provide an email address/contact method for billing support so I can send the refund request (Invoice K6X0PBTT-0002) manually?

Vercel Staff

Hi , I'm sorry about that. When you share your refund request with the bot, does it give you an option to pick a invoice? What happens there?

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