I’ve cancelled using the support agent said that i would get a refund and vercel pro plan cancelled, none happened. I messaged them 2 times using their customer support page, never got a response or a confirmation that it has been received. NOTHING..
Hi there, sorry that you are facing this issue. You can open a Billing support case from https://vercel.com/help to get your refund.
If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket.
Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
I already did that to refund and cancel my plan, it did not work
vercel says that i received a refund but im still getting invoices and payment attempts
It looks like you received a refund for a previous month's bill, but you still have an active subscription, which resulted in a new invoice. You can cancel your plan from the team settings page if you no longer need Pro and want to stop future invoices.
i cannot delete the team, i cannot do anything, please delete my account and all data associated with it
I'm not able to delete the team for you. Please either pay your outstanding balance or request a refund to resolve the payment issue. Then you'll be able to delete the team yourself.
If you still have trouble, you should open a new case with the support team so the billing experts can sort out what's gone wrong.
I already requested a refund, did not cancel the subscription and now vercel is trying to charge me again… i am not able to cancel my account either, i just want it all gone
Right, I see that you previously received a refund but did not downgrade your plan at that time. As a result of not cancelling the plan or deleting the team, you got a new invoice for the new billing cycle. That new invoice seems to be unpaid based on the screenshot you shared.
The warning on your screenshot clearly states, "You have unresolved outstanding balances. Please visit your team's invoices to resolve outstanding balances before deleting your team."
As mentioned before, I do not have the ability to delete the team for you. You'll need to sort out your outstanding invoice before you can delete the account. If you still have trouble and need additional guidance, please open a support case so the specialist team can help with your billing issue.
