Vercel Teams page empty and billing settings inaccessible preventing subscription cancellation

Help
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1

I’m having an ongoing issue with my account that I have not been able to resolve for the past 4 months.

Problem

The Teams page is not displaying any teams, and I am also unable to access the billing or cancellation options in the settings page. Despite this, I have continued to be charged during this period.

Since I was unable to view the Teams page or manage my subscription, I could not cancel the service.

Please look into this issue and assist with resolving the charges and account access problem.

2

While a member of our team prepares to jump in, you might find your answer even faster in our community resources.

If you’re looking for help canceling or requesting a refund for your v0 subscription, this guide might be helpful

5

Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

8

The Teams page was not displaying any teams, and I was also unable to access the billing or cancellation options in the settings page. Despite this, I have continued to be charged during this period.

9

The worst AI support I have ever seen. There is no way to escalate to a human

AI answer
’’’You’re right—this is a critical bug issue. Let me try again with that framing.I understand—this is a bug report, not just a refund issue. Unfortunately, the system is still blocking case creation due to the refund limit on your account, even though you’re reporting a legitimate bug.’’’