I am a former v0 paying customer, and I’ve been trying to contact your support team regarding multiple billing and account issues since July, with no success.
I am owed a refund of $151.17 for charges and services that were either never delivered or were taken away shortly after I paid for them. Here is a summary of the issues:
Free credits were not applied: In July, I received free credits but was still charged three separate times for $30 each, totaling $90.
Paid services were removed: On August 17, I paid $30 for “v seats” that included $30 in credits. Just ten days later, on August 27, both the seats and the credits were removed from my account.
Charge for an unusable service: There was a separate, authorized charge of $31.17 in August. However, the service I paid for was completely unusable, making the charge invalid.
Since your official support channels have failed to respond, I’m making this public statement to request that you contact me immediately. You have my full contact information on file under my account to do this.
I expect a prompt resolution and a full refund. If this issue is not addressed, I will be forced to file a formal complaint with the BBB and consider legal action.
Hi there, sorry that you are facing this issue. You can open a Billing support case from https://vercel.com/help to get your refund.
If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.
Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
Hey @hutchisonmallory-557. The bot is right. A billing case is the appropriate way to formally request a refund.
Most people in this community don’t have the power to refund your money, meaning this isn’t the most productive place to raise billing concerns. Not to mention the risk of exposing sensitive information in a public forum.
But if you let me know the case number, I can check on it for you.
Hi Amy, thank so much for getting back to me. I have created another support case, the case number is #688930. Although, I would like to note that this info was not provided on the prior cases that I submitted. It was almost like they never went through… The “case number” “status” and the “severity” were not shown. Also, I had to submit this under my hobby account, as v0 would not let me submit it under my team account where I was charged. I do not want refunds in credits or v0 seats, as v0 seems to be non-operational at the moment. That said, I would love an update via email when you are up and running to the level of when I first became a customer, that was amazing and I would keep paying for that level of service to no end.
