I am a former v0 paying customer, and I've been trying to contact your support team regarding multiple billing and account issues since July, with no success.
I am owed a refund of $151.17 for charges and services that were either never delivered or were taken away shortly after I paid for them. Here is a summary of the issues:
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Free credits were not applied: In July, I received free credits but was still charged three separate times for $30 each, totaling $90.
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Paid services were removed: On August 17, I paid $30 for "v seats" that included $30 in credits. Just ten days later, on August 27, both the seats and the credits were removed from my account.
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Charge for an unusable service: There was a separate, authorized charge of $31.17 in August. However, the service I paid for was completely unusable, making the charge invalid.
Since your official support channels have failed to respond, I'm making this public statement to request that you contact me immediately. You have my full contact information on file under my account to do this.
I expect a prompt resolution and a full refund. If this issue is not addressed, I will be forced to file a formal complaint with the BBB and consider legal action.
