❗ Didn't Receive Credits After Purchasing V0 Premium Plan

I purchased the V0 Premium plan, and although the payment was successfully processed (I was charged), I did not receive the credits that come with the plan.

Before upgrading, I still had the $5 monthly free credits, but after purchasing the premium plan:

Those free credits disappeared.
I did not receive the new credits included with the Premium plan.

Expected Behavior:

After purchasing the V0 Premium plan, I expected the subscription credits to be added to my account immediately.

###Actual Behavior:

The payment for the plan was successfully charged.

No credits were added to my account.

Same issue here — I’m on the V0 Team plan and this is my first month under the new credit-based billing (as it used to be prompt-count based). The $30 credits never appeared after the renewal charge. My invoice came normally and still with +- 3 usd of credits usage on usage history - yet it says i ran out of credits. This is absurd and serious. Can someone from the Vercel team verify the credit allocation for my account?
Happy to provide invoice ID or screenshots if needed.

The same thing happened to me! At first, I used my free credits and everything was fine. When I spent the $5, I added my $20 subscription and it wasn't added to my account. I've already submitted two tickets with screenshots of the debits and charges to my bank account.

We need a solution for this. It's been going on for three days now.

Closer to 12 days now actually... i dont see any resolve

https://community.vercel.com/t/updated-v0-pricing/10612/113

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Vercel Staff

Hi, you were affected by this bug

You had the full $20 remaining on your balance when it was reset to $5, so you can expect a credit of $15.00 soon

Closing this thread to keep the conversation in the incident thread

https://community.vercel.com/t/incident-some-users-lost-usable-credits/11937

Vercel Community

Incident: Some users lost usable credits

Last week, it came to our attention that some users were abusing the subscription system in an attempt to get free tokens. We implemented a fix to prevent...

reply to #6

Vercel Staff

A credit of $20 has been applied to your account

https://community.vercel.com/t/incident-some-users-lost-usable-credits/11937/15

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