Hi, thanks for the reply!
I already opened a support case through the AI chatbot as suggested. The bot responded and explained the situation, but it told me that the older invoices (October, November, December) are outside the 30-day refund window and therefore cannot be addressed.
However, I was not aware that I had an active subscription running, as I never used any of the v0 Team features. I’d like a billing expert to review my case and see if an exception can be made, given that I had no active usage during the entire subscription period.
Could you please escalate this to your billing team? My case has already been submitted. Thank you!