I’m hoping someone can help me with a billing issue.
Problem
When I check my invoices, I see 4 unpaid charges of €30 each. The problem is: I never received any credits, features, or usage for any of these charges. They seem to have been billed without me actually getting anything in return.
I’d like to get these invoices removed or disputed, as I don’t feel it’s fair to pay for something I never used or received. I still want to keep my account active and continue using Vercel.
Questions
Has anyone dealt with something similar?
Is there a way to contact Vercel support directly to get this resolved?
Did you know there’s another category dedicated to v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.
Our docs are a great place to start.
We also have a walkthrough to help guide your workflow.
And these recordings can give you a look at v0 features and strategies in action shown by our Community:
Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.
If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.
Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
I already opened a support case through the AI chatbot as suggested. The bot responded and explained the situation, but it told me that the older invoices (October, November, December) are outside the 30-day refund window and therefore cannot be addressed.
However, I was not aware that I had an active subscription running, as I never used any of the v0 Team features. I’d like a billing expert to review my case and see if an exception can be made, given that I had no active usage during the entire subscription period.
Could you please escalate this to your billing team? My case has already been submitted. Thank you!
Thank you!