Request for Reimbursement — Unexpected Vercel Agent Charges - Help

Hi Vercel Support, I’m writing regarding unexpected charges for the Vercel Agent. It appears the feature was enabled during a trial promotion but later transitioned into a paid plan without any clear notice. The agent has not provided meaningful value to our team, and we were not aware that it had entered a billing period. Could you please review this and reimburse the related charges? Thank you for your understanding. Best, Feng

Invoices: 9F728179-0032 9F728179-0028 9F728179-0027 9F728179-0026 9F728179-0025 9F728179-0024 9F728179-0023 9F728179-0022 9F728179-0021 9F728179-0018

Hi there, sorry that you are facing this issue. You can open a Billing support case from https://vercel.com/help to get your refund.

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If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

I was redirected here because your support page mentions that direct support for Vercel Agent isn’t available.

I was able to open a case under invoices, not for agent product.

Great to hear! Let us know if the community can help with anything else.