I was charged $20 but I don’t know what it’s for. My invoice number is 2939-3228 and 38F78BCE-0001. In the invoice details, $20 was paid for “Team Seats”. I just wanted to upgrade my account to premium, I don’t accept such a payment, please help
Did you know about these other v0 resources? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.
This guide is a great place to start.
And these recordings can give you a look at v0 features and strategies in action: Topics tagged v0
Hi @seerhatuzun-gmailcom, can you share the steps you took to make this purchase? Because it looks like you bought a Vercel Pro plan instead of v0 premium.
Just like I explained in my other ticket, I was constantly trying to make the payment, and after clicking the support link shown in the error message, a payment screen appeared. I’m not sure if it was within Vercel or not. After that, since I kept getting errors, I tried using a different card just to be safe — and this time it worked. But I was surprised to see that I didn’t get the Premium plan. I thought I was paying for v0 Premium. These are all the steps I took.
I see. Can you share where you started the purchase process from? Because I’m confused how you got routed from a v0 purchase to Vercel purchase.
Let me check if there’s something we can do here.
It said “Upgrade Pro” under my name in Vercel, and I clicked on it. But I swear, I clicked on it thinking I was upgrading to Premium.
can you help me ?? ım waiting for you
I’m sorry about the confusion. I can confirm that you did indeed purchase Vercel Pro, rather than v0 Premium. We’ve passed on this feedback internally to make sure we don’t have future confusion.
For now, I recommend that you create a support case for a refund on Vercel Pro. Feel free to attach the link to this case for reference.
When you’re ready, you can purchase v0 Premium by going to https://v0.dev/ and from the bottom left-hand corner, click your name then Upgrade Plan.
From the modal, click Premium and follow the steps to upgrade.
I apologise again for the confusion, I hope we can get this resolved for you as soon as we can!
Note: I removed the image of your invoice in your original post as it shared some sensitive information.
I did what you said and tried to create a support request, but I received a strange error. I’m attaching the error screenshot. Afterwards, I created a new post in the community titled “help” — just letting you know.
I am requesting a refund for my purchase of Vercel Pro with the invoice ID 38F78BCE-0001 because it was made by mistake. I received an email confirming the confusion regarding my purchase. I am also attaching a screenshot of the email content for reference. Since I was unable to open a case due to the error caused by the mistake, I am submitting my request here.
Hey, Serhat! No need to create a new topic. Let’s keep everything in this thread to keep things simple. 
Thanks for sharing the error. I’ll pass this onto the support team! Could you also try a different browser whilst I wait on a response?
I am still getting the same error. I tried different browsers but I am still getting the error.
Could you visit Vercel and create a Pro trial team? Once you create a team, you should be able to create the case. Let us know if you are still facing this issue.
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Hello swarnava, I was able to create a request now, it happened when I did it with the method you said, thank you for this, the Case number I created: #459317
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Glad we got there in the end, Serhat!
Please keep us updated how things go, and again, sorry about the confusion. We’ve surfaced this to our team internally to make sure it doesn’t happen to others. 
Appreciate your patience!
I am grateful for your interest and patience thank you
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