URGENT: Duplicate Charge for May 2025 – Developer Experience Platform

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Dear Vercel Support,

I’m following up on a previous message regarding a duplicate charge for May 2025 on the Developer Experience Platform. To date, I have not received any response, and I’m now seeing warnings that my platforms may be deactivated due to this unresolved billing issue — which is unacceptable, especially given that this seems to be an error on Vercel’s end.

Here are the details again:

:white_check_mark: Paid Invoice:

  • Amount: $20.00
  • Payment date: April 29, 2025
  • Invoice number: 2PKQ7O98-0001
  • Receipt number: 2199-5031
  • Coverage period: April 29 to May 28, 2025

:cross_mark: Invoice Currently Marked as Due:

  • Amount: $20.00
  • Invoice number: 2FDRNPCD-0002
  • Period: May 2025
  • Status: Open

As I previously mentioned, I am not requesting a refund, but I do need urgent clarification on whether this second charge was issued by mistake, or if there is another team active on my account that I’m unaware of. As far as I know, I only have one team under the Pro plan.

I would appreciate an immediate review of this issue and a clear resolution to avoid any disruption to my services. The lack of support response and the threat of service interruption are both very concerning.

Looking forward to your urgent assistance.

Best regards,
Carlos Guedes

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Did you know there’s another category dedicated to v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.

Our docs are a great place to start.

We also have a walkthrough to help guide your workflow.

And these recordings can give you a look at v0 features and strategies in action shown by our Community:

https://community.vercel.com/tags/c/events/42/v0

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Hi, @estracaofficial-2066!

Because we’ll need to discuss private account information, it’s best to open a support case at vercel.com/help for this. Customers on all plan types are welcome to open a new case for any billing issue.

Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

Please let me know if you have any other questions :slightly_smiling_face:

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