I am locked out of my primary Vercel account because it unexpectedly requires a 2FA code that I do not have access to. I do not remember enabling 2FA on the account.
I already submitted the formal account recovery form on July 10, 2026
Recovery case number:01317333 Account plan: Pro Waiting time: 20 days
The affected account contains production projects required for my work, and the delay is now causing serious operational disruption. Could a community moderator please locate my existing case and escalate it to the account recovery team?
I am posting from a temporary account because I cannot access my primary account. I am ready to provide ownership verification privately through the existing support case.
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process
If you’ve ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you’ve stored those in a safe place that you can still access.
If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There’s no need to open an additional case if you already have one open.
Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.
I already did the sign in using email + OTP and after that, It was asked again to enter my 2FA code which is I don’t have. It’s very frustrating since it’s affecting my work and my salary
