Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

1. Go to vercel.com/login
2. Choose to sign in using the email + one-time password (OTP) option.
3. Select Use another sign-in method
4. Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
5. Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

I already did the sign in using email + OTP and after that, It was asked again to enter my 2FA code which is I don't have. It's very frustrating since it's affecting my work and my salary

Hello Vercel Team, I am also locked out of my Vercel account because of unexpected 2FA.

I already have an existing recovery case: #01409049

I still have full access to the email associated with the account, but the recovery flow keeps sending me back to the same 2FA screen.

The account contains several business projects that I need to manage and deploy.

Could a moderator please help escalate my existing recovery case to the Account Recovery Team?

I can provide ownership verification privately through the support case.

I also tried the new self-service 2FA recovery flow. After signing in with email + OTP, I do not see the “Use another sign-in method” option. I am sent directly to the 2FA code screen with only “Use a Recovery Code Instead” and “Start 2FA recovery”.

“Start 2FA recovery” then sends me back into the same recovery loop.

Could you please check whether my account is eligible for the new recovery option or escalate my existing case #01409049?

Thank you.

"Use another sign-in option" is one of the options on the 2FA code entry screen.

Click that option to see a screen that lets you use a recovery code or verify account ownership with a linked account.

I've found both of your support cases and a support person should give you an update soon