Hi Vercel Team and Community,
I am facing a critical issue and need urgent help from a Vercel staff member. My dashboard is showing an “Action Required: Payment failed” warning, threatening to shut down my account. My app is currently live in production, so any downtime would be disastrous.
The Issue: I have already successfully paid my $20 Pro plan on May 8th. Invoice 21C72F57-0001 is clearly marked as PAID on my dashboard. However, the system seems to have a bug and generated a second, duplicate invoice (21C72F57-0003) for the exact same service, and is now threatening suspension because this duplicate is unpaid.
I opened a support ticket, but the automated email stated a 1-2 week response time, which I absolutely cannot wait for given the suspension warning.
My Support Ticket Reference: 01162709
I have attached all proof of payment and screenshots of the duplicate invoices to my support ticket. Could someone from the Vercel team please escalate this ticket, void the duplicate invoice, and remove the suspension warning?
Thank you so much, Dani Alikia
