Hi team, I need help escalating an urgent billing issue on my Pro plan. My live production project is paused due to an unpaid invoice, but I am unable to pay it — every attempt (including with a brand new card) fails with “A processing error occurred.”
After checking the Stripe hosted invoice page, I found the root cause: a payment from 28 May 2026 (Visa ••••9143) has been stuck in “Payment processing” for over 16 days — past Stripe’s 14-day confirmation window. Because Stripe won’t accept a second payment on an invoice while one is already processing, this stale PaymentIntent is blocking every new attempt.
I’ve also confirmed with my bank (HDFC) that zero transaction attempts have reached them, which means this is a Stripe/Vercel-side processing failure, not a card decline.
Details:
- Plan: Pro
- Invoice: AB4445FC-0005 (US$26.12)
- Stuck payment: 28 May 2026, Visa ••••9143
- Open cases: th_01KV08TFBR0C2NKMFJMP6E0HE2, th_01KV096P7H6D1459PT4Z4S1KJC, 01RkiHM7Kx8w3cWr
Request: Please cancel/void the stale 28 May PaymentIntent so I can complete a fresh payment and restore my deployments. This requires internal Stripe/Vercel access that only your team has.
This is a live production project, so I’d be very grateful for priority routing to a billing engineer. Thank you!