Despite making the payment, it doesn’t upgrade to the premium package. Urgent support needed.
I am facing the same issue.
Please create a Billing case using the Help form if you haven’t already. That will open a ticket with the billing experts who can investigate what’s gone wrong.
If you already opened a case, please let me know the ticket number so I can check on it for you 
case number: 487404
case number: 487404
case number: 487404
Even though I added a new card, the issue persists. This matter is urgent for us. Please help.
Can you help me please?
I found your case and added a link back to this discussion. That will give the team more info when they look into your case.
I’m not able to solve this kind of billing issue myself, but the experts with access to our payment systems will help as soon as one of them is available. The team is currently experiencing a large backlog causing delays in our response time, and we appreciate your patience.
My situation needs to be resolved urgently.
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