I made a payment for the v0 Premium plan, and the amount has already been deducted from my account.
However, my v0 account is still not upgraded to Premium.
I also created two support cases about this issue yesterday, but both were automatically removed/disappeared from the Support section in my account after some time, and I haven’t received any response yet.
Did you know there’s another category dedicated to v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.
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I do not see any record of payment on the account you’re currently logged in with, so my best guess is that you upgraded a different account by mistake. Vercel offers login via Github as well as email address and it happens occasionally that people log in with the wrong account
Do you have any record of the payment, such as a confirmation email, or any other correspondence from Vercel in any other email inboxes you have?
You will get a full refund of the subscription once we find out where it went, and then you can upgrade this account
If you find any other accounts, I can confirm for you whether they have had payments applied to them, or you can try logging into v0 yourself with them and see if the Premium status is there. If you find it yourself, you can go to Billing Support and should be able to fully self serve the refund with the recent invoice
Hi Jacob,
I used this account — prasannth2 — for the upgrade. I also received the payment receipt at this email address: prasanth@fuzionest.com.
For your reference, here are the payment receipt details:
Amount: $20.00
Date Paid: October 5, 2025
Receipt Number: 2273-0128
Invoice Number: 129C30D9-0063
Payment Method: Visa ending in 4332