I signed up for the v0 teams plan and somehow it added a vercel pro trial, after no luck reaching customer service about downgrading my vercel plan before the trial expired, the help sections told me I could merge them but because I had two team plans on vercel (one on hobby and one pro) I had to delete the pro plan. When I did that my v0 subscription cancelled, only a few days into the month. What do I do, can I get a refund so I can sign up for v0 teams again?
Did you know there's another category dedicated to #v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.
Our docs are a great place to start.
We also have a walkthrough to help guide your workflow.
https://community.vercel.com/t/become-a-v0-expert/5981
And these recordings can give you a look at v0 features and strategies in action shown by our Community:
Hello,
You can create a Billing ticket using https://vercel.com/help and our Billing engineer will get back to you.
I have made multiple tickets on both the now deleted account and the current account, I haven't gotten a reply.
Our team is currently have a large backlog and they are processing gradually. Sorry about the inconvenience and you will hear back from us soon.
I should clarify how and why this happened, I think this might be an issue in how v0 creates teams. When I signed up, I had my personal account. When I decided to upgrade to the v0 teams plan, a vercel hobby plan was added as the team, in addition to my personal vercel hobby plan. I was offered a pro trial which I accepted, and it created a new Vercel Pro Teams plan, it didn't "upgrade" the current hobby team plan. My v0 team subscription was attached to the pro trial. Trying to downgrade that vercel plan to hobby did not work, saying I already had a hobby account. and the chat instructed me to delete one. I tried deleting hobby and it said I couldn't. I deleted the pro trial and it also deleted my v0 teams subscription, and all support tickets I had.
Whew, sorry that was a lot, I hope I clarified correctly.
Thank you for sharing all of that context. I found your open tickets and updated them with a link back to this post so our support team has this info. The v0 team also got a link as feedback so we can look at ways to prevent similar situations in the future.
I know it's frustrating to wait on a response about anything related to money. We do have a fairly large backlog at the moment, as Swarnava mentioned, so we all appreciate your patience as the team works to resolve all billing issues as quickly as possible.
Please let me know if there's anything else you need help with while we wait for one of our billing experts to be available to assist
Thanks Amy, in the meantime I signed up for a premium plan so I can continue working for now. I do really need the teams plan though but I was hesitant on recreating the issue all over again 🤣
Hey Morgan. I just checked on your case, and I'm happy to see it was solved! Please let me know if you have any other questions 😄
Hi ! 🙂
We haven't heard back from you. If you're still stuck, feel free to share any updates, logs, or additional context that might help us assist you better!