Vercel billing support form not loading for refund request on invoice K6X0PBTT-0002

Help
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1

Hello Support Team,

I’m writing to request a refund for an unwanted plan charge.

Problem

I cannot submit a Billing support case through the Help → “Create Case” flow because the form never appears on my screen.

  • Invoice number: K6X0PBTT-0002
  • Reason for refund: I was charged for a plan I did not intend to purchase/renew.

Steps Taken

I’ve already tried all standard troubleshooting steps:

  1. Refreshing the page
  2. Starting a new support chat
  3. Using different browsers
  4. Turning incognito mode off/on
  5. Clearing cookies/cache
  6. Using a different computer

The form still does not show up, so I’m unable to submit a billing case through the normal process.

Request

Could you please either:

  1. Enable a way for me to submit the billing form directly, or
  2. Provide an email address or alternative contact method for Billing Support so I can send the refund request manually?

Please review the charge and process a refund for invoice K6X0PBTT-0002. I can provide any additional information (account email, transaction date, screenshots, etc.) if needed.

Thank you.

4

Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.