Hi Vercel team,
For teams building large, long-term applications that could become real infrastructure and impact many users, does Vercel provide dedicated support or guidance to ensure stability and scalability? We’d like to understand how Vercel supports projects of this scope as they grow.
Thanks.
At enterprise scale everything is case-by-case, but support SLAs, professional services, proactive monitoring and detection of issues, and dedicated on-call support channels are all on the table. We have an overview at vercel.com/enterprise and a form to chat with the sales folks who can give more tailored recommendations for your team size and budget
For the Pro plans, support comes through vercel.com/help, which has an AI support agent with knowledge of your account, and then it will build a case for you to send to the human support team if it can’t be resolved automatically. There’s also the community here for any other questions you have
We’re also rolling out (to users at all levels) automated alerts based on logs and metrics, and more features like this are in the pipeline