Amy Egan Congrats on your success, @pixelcraftagency70-6! The sales team would be happy to chat with you about Enterprise plan options to suit your needs. You reach them through the contact form explore custom plans and pricing https://vercel.com/contact/sales

jim This is not right that a paid customer can not get support for a system that is failing. Projects done here are not all for pleasure or fun and a help request is sent out and an organisation does not see it fit to respond for days, putting a project on hold. Time and money spent not put into consideration. Sad.

Amy Egan There's no specific timeline to deprecate the v1 API. I'd migrate to v2 as soon as you comfortably can, but it's not urgent

Swarnava Sengupta I don't see any payment method linked with your account. Could you share us the link where you see it?

Gianmariaurbinati 5433 Hello, I have cancelled my v0 subscription. I cannot find or remove my saved payment method from my account. Please remove **all stored payment methods** from my account and confirm that there are **no active subscriptions** and **no future recurring charges**. Account email: **gianmariaurbinati@gmail.com**

Amy Egan Hi @zssskldde-5720. I found your cases and confirmed they are in the correct queue waiting for the next available billing support specialist. Thanks for your patience while the team works through the cases that were opened before yours. You should hear from them soon

Amy Egan Do you have a second account? That's usually the reason that projects and chats appear to be missing

Ryu Hi Zetnick258, This sounds more like the v0 sandbox/file-sync layer getting stuck than a Next.js or React code issue, especially since it tends to happen around builds, large edit batches, or repeated tool calls. A few things I’d try to narrow it down: ``` 1. Avoid sending “continue” while it is retrying sandbox health checks. 2. Refresh once and wait for the preview/editor to reconnect before giving another prompt. 3. Run only one active v0 chat against the same project at a time, since shared projects can involve the same app/files. 4. Split the workflow into “edit files first” and “run build/typecheck after” instead of asking for both in one long multi-step prompt. ``` A useful prompt pattern might be: ``` Make the requested code edits only. Do not run build, lint, or typecheck yet. After all file edits are complete, stop and summarize the changed files. I will ask for the build step separately. ``` If it still happens, I’d capture one concrete example with the chat URL, approximate timestamp, the exact prompt that triggered it, and the last visible tool/action before `files-sync` locked. I would avoid posting private project links or secrets publicly, but that small reproducible sequence is probably the most useful signal for someone from Vercel/v0 to investigate.

Amy Egan Do you see any error details on screen or in the console?

Amy Egan Thanks for your patience while we looked into this. https://community.vercel.com/t/v0-premium-subscription-not-activating-after-successful-payment/35615/22?u=amyegan

J Ronan Hi There, I'm also receiving the same error message when trying to complete a purchase (tried multiple different cards). Can you confirm the correct fix? Regards

Amy Egan Hey @nathanvaevin-7567. Sorry to hear you're having a billing issue. I wasn't able to find the older support case you mentioned (not saying it doesn't exist, just that I couldn't find it), but I did find one you opened more recently and flagged it with the support team. If you happen to have the case number for the older ticket, please let me know so I can make note of it on the new case

system Hi there! I'm just a bot here to share some info that might help you before a human arrives. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access. Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

Amy Egan We recently shipped a new 2FA recovery option that's much faster than waiting for a person to help. If your account is eligible, you can use this method for an instant unlock: https://community.vercel.com/t/new-2fa-recovery-option/46627?u=amyegan Please give that a try and let us know if you're still unable to log in