DDoS attack caused $170+ in extra charges - support refuses refund

Help
1

Hi everyone,

My project (PVPAI, Pro plan) was hit by a DDoS attack between May 21-25, generating over 2TB of outgoing bandwidth. This caused my June invoice to spike from my usual $20-60 to $231.71.

I’ve tried:

  • Support chat → told usage charges are “non-refundable”, refused to escalate to human
  • Self-service refund page → all usage items marked “Not Refundable”
  • Emailed support → auto-reply saying email is not a valid channel
  • Submitted abuse report (case #01251777) → waiting for response

Has anyone successfully gotten a billing adjustment for DDoS-related charges? Any advice on how to reach a real human at Vercel support?

I’ve since added Cloudflare and enabled Spend Management, but the existing charges remain.

2

Thank you for bringing this to our attention. To ensure this is investigated with the necessary priority and privacy, please report all security-related concerns, potential exploits, or abuse directly to the Vercel Security Team.

Please submit your report here: Report Abuse On Vercel

Reporting via this official channel is the fastest way to reach our security engineers and ensures that sensitive information is handled in a secure environment rather than a public forum.

3

I’ve already submitted an abuse report (case #01251777) via abusereports@vercel.com. This post is to seek community advice and visibility while I wait for a response.