Duplicate charge refund - cannot access deleted team - Help

On April 30, 2026, I was charged twice for the Pro plan ($22.00 each). Invoice UCMNS68D-0001 (duplicate - needs refund) Invoice JDYTEWCF-0002 (already refunded via Receipt 3744-4804) The team associated with these invoices has been deleted, so I cannot use the self-service refund tool. Support chat was unable to process this manually. Please help escalate this billing issue. Card: Mastercard ending in 3354

Vercel Alum

Hey, ! Can you try raising a support case again? Our billing experts are the best folks to help you here.

"Hi Pauline! I already submitted a support case yesterday. Case number is #01153221. Could you please check on that? Thank you!"

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