On April 30, 2026, I was charged twice for the Pro plan ($22.00 each).
Invoice UCMNS68D-0001 (duplicate - needs refund)
Invoice JDYTEWCF-0002 (already refunded via Receipt 3744-4804)
The team associated with these invoices has been deleted, so I cannot use the self-service refund tool. Support chat was unable to process this manually. Please help escalate this billing issue.
Card: Mastercard ending in 3354
Hey, @lshlsh36903690-3587! Can you try raising a support case again? Our billing experts are the best folks to help you here.
“Hi Pauline! I already submitted a support case yesterday. Case number is #01153221. Could you please check on that? Thank you!”