Goodwill credit request — bot-driven $4,941 overage, remediated, chat support looping

Help
1

Hi all — escalating publicly because the chat-bot support keeps redirecting me to a refund form that
blocks submission for Fluid Provisioned Memory (which is 98% of the bill on the invoice in
question).

Account: tastedrops-projects / tastedrop-app
Invoices: MJXO8SPI-0004 (paid $1,872.21, metered overage $1,832.21) + MJXO8SPI-0005 (paid $3,149.21,
metered overage $3,109.21)
Combined metered overage requested as goodwill credit: $4,941.42

App has 8 lifetime accounts, last human login 2026-01-21, zero product actions ever recorded, $0
revenue. 100% of metered usage on both invoices is automated crawler traffic against ~3.3M
dynamically server-rendered pages that had no ISR/CDN caching — same shape as the Meta-crawler case
and similar prior Vercel community write-ups.

What I’ve already done:

  • Paused the entire project via REST API (POST /v1/projects/…/pause) the moment I found it;
    nothing accrued after that.
  • Shipped comprehensive remediation in two merged PRs:
  • Set the on-demand budget hard cap to $5 with pause-projects action enabled.
  • Resumed only after PR #3 reached READY; verified ISR engagement live (x-vercel-cache: PRERENDER
    then HIT).

The chat bot acknowledged the documentation “supports a goodwill consideration” then sent me to a
form that auto-marks the dominant Fluid Provisioned Memory charge as non-refundable. Form is
unusable for this case. Asking the Vercel team for human billing review of both invoices.

Happy to provide usage exports, deployment timeline, or any other detail.

Rahim Kapadia
taste.drop1@gmail.com

2

I’m sorry to hear you’re having trouble with high usage. Best way to request a usage review and refund is through the support form at vercel.com/help

For security reasons, there’s a very limited number of people within the company who can view your account details and issue any refunds. That form will get you in touch with the specialists who can help with this