No reply to urgent support ticket after 4 days

Support ticket b4570e7012fb, follow-up case 01pMOR9yX6NcKyft

Brand new Vercel customer here.

Support issue that Vercel AI confirms cannot be resolved in the UI and requires team member intervention. No reply whatsoever after 4 days of waiting.

Not a great start. Considering alternatives like Cloudflare or Netlify as this level of service is unacceptable for an operating business with deliverables and deadlines.