I’m reaching out here as I haven’t received an update on my open support ticket for over a week.
Did you know there’s another category dedicated to v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.
Our docs are a great place to start.
We also have a walkthrough to help guide your workflow.
And these recordings can give you a look at v0 features and strategies in action shown by our Community:
Hi @jomzxc, welcome to the Vercel Community!
I’m sorry for the delay but cases are reviewed in the order they arrive. Sometimes it can take longer than usual because of extended backlog. You can read more about it on How long does it take to get a response from Vercel Support? | Vercel Knowledge Base.
If you share your case ID, I can check if it’s in the correct queue.
Helllo @anshumanb, here’s the case number (#1013810). Thank you
Hi @jomzxc, were you trying to purchase v0 Premium or Vercel Pro? Because I can see v0 Premium is already there on your account with the $22 credits.
@anshumanb, I would like a refund on it.
You can get a self serve refund for it from Help, just specify that you want a refund for this and select the invoice. Let me know if you need any other help.
Thanks for the help!
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Solution summary
To resolve this, use the self-serve refund tool at vercel.com/help. Users should navigate to the help center, specify the refund request, and select the specific invoice to initiate the automated refund process.
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