Hello, I have been granted gifted credits, but I’m still experiencing a message limit. How can I fix this? Also, in the billing section it shows that I have a Premium Plan ($0/mo, complimentary access — no charges). Could you clarify why I still have limits and how to resolve this? [image]

Premium Package v0: Limited number of messages.

pawlean (Pauline P. Narvas) April 20, 2026, 9:13am 2

Can you create a case at Help? Our billing experts will have more information why this is happening on your account. Thank you!

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