URGENT — Account Blocked; $58 showing as unpaid invoice

v0
1

Hi Team,

I need immediate help — my account is currently blocked despite having $58 available, and the dashboard is still showing an unpaid invoice. I’ve attached a screenshot showing the issue.

Please do the following now:

  1. Unblock the account immediately if the ledger confirms the $58 balance (or place a temporary lift on the block while you investigate).

  2. Check billing reconciliation between the UI, our billing DB, and the payment gateway for any mismatch or orphaned invoice.

  3. Verify invoice and payment states (invoice_id, user_id, payment provider transaction id). If a webhook/payment callback failed, reprocess it or mark invoice paid.

  4. Provide root-cause and rollback plan — if this is a systemic issue, tell me what you’ll revert/change to prevent recurrence.

  5. Confirm once resolved in this thread and include the ticket/PR reference.

Environment & attachments:

Screenshot 2025-11-04 at 6.59.39 PM
Screenshot 2025-11-04 at 6.59.39 PM2400×1272 184 KB

  • Screenshot attached to this email (shows unpaid invoice + blocked notice).

  • If you need additional identifiers (user_id, invoice_id), I’m ready to share them — please specify what you need.

This is blocking my access / critical flows — please treat as P0 / highest priority and acknowledge within 30 minutes.

Thanks,

4

There were several failed billing attempts to reconcile the invoice. Once you have paid the invoice your premium subscription will be active again and you can continue to use your v0 credits

5

Please deduct from my Current Credit Balance

6

My client removed his card