v0 Premium subscription payment failure with Unicredit Bank Austria

(edited)

Problem

I’m trying to purchase the v0 Premium subscription but the payment keeps failing despite successful authentication.

Current Behavior

Desktop: Displays a "Payment failed" error message.
Mobile: Displays a "Card declined" error message.
Authentication: 3D Secure (3DS) authentication completes successfully each time.
Bank Status: No errors or blocked transactions appear in the Unicredit Bank Austria app.

What’s weird is that I also tried it a few days after it failed the first time on mobile. The full flow worked including 3DS, and the UI briefly showed that I was on the Premium plan. However, after logging in again, I was back on the Free plan with 7.5/5 credits. My card wasn’t charged, but it also didn’t show a failed transaction in my bank history.

Environment & Constraints

Bank: Unicredit Bank Austria
Card: No alternative card available.
Support Ticket: #947747 (Created a few days ago, no response yet).

Any idea how to fix that?

Vercel Alum

Hey !

Sorry to hear you're experiencing this payment issue — that sounds really frustrating, especially with the UI showing Premium briefly then reverting back 😞

You've shared brilliant detail about what's happening, and I can see you've already got ticket #947747 open.

Could you share your v0 chat link? It will look something like https://v0.app/chat/... — this will help the team investigate what's going on with the payment processing.

Also, just to cover all bases — are you seeing any specific error codes along with those "Payment failed" or "Card declined" messages, or just those general error messages?

Hey,

here’s a chat link: https://v0.app/chat/not-found-api-hdN5GPGqFWl I suppose you need just any chat link, or do you need all of them or a specific one?

And no additional specific error messages unfortunately. I also checked the console but I didn’t find anything useful. Thanks in advance!

Vercel Alum

Thanks for sharing!

That is odd - let me flag with the right team.

In the meantime, if you could try another card that would be great to see if this is an account issue or just a card issue.

Thanks!

Unfortunately I can’t try another card, so I guess I’ll need to wait for the support team to look what happened.

Vercel Alum

The support team have replied. Let me know if we can support!

This topic is closed. It no longer accepts new replies.

Problem

I’m trying to purchase the v0 Premium subscription but the payment keeps failing despite successful authentication.

Current Behavior

Desktop: Displays a "Payment failed" error message.
Mobile: Displays a "Card declined" error message.
Authentication: 3D Secure (3DS) authentication completes successfully each time.
Bank Status: No errors or blocked transactions appear in the Unicredit Bank Austria app.

Environment & Constraints

Bank: Unicredit Bank Austria
Card: No alternative card available.
Support Ticket: #947747 (Created a few days ago, no response yet).

Any idea how to fix that?