Locked out of my account-PLEASE HELP

Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small + growing specialist team that can help (account compromises...

Unable to log in – Being asked for 2FA that I never enabled

Hi Justin - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small + growing specialist team that can help (account compromises...

Locked out by unexpected 2FA, production blocked, 2 recovery requests unanswered

Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises...

2FA recovery request pending since July 20 — no response after 3+ business days

Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises...

Lost 2FA on Personal Pro account, no support response & renewal approaching

Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises...

URGENT — locked out of Pro account with client production down, still charged for Pro + v0

Got it - have escalated these to our team, thank you Yuz...

Unable to login with Github and access my account

Got it - escalated, thank you for sending

Orphaned Account after GitHub OAuth Reconnect (Cases 01305203 & 01324117)

Huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require...

2FA recovery pending 2+ weeks — charged for Pro despite requesting before deadline

Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises...

URGENT — locked out of Pro account with client production down, still charged for Pro + v0

Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises...