Premium Plan ($20) – Still Being Asked to Buy Credits

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:police_car_light: Paid $20 for v0.dev Premium Plan — Credits Not Applied, Messages Blocked Within Hours (Major Issue)

Hi Vercel team and community,

I’m here to report what I believe is a serious bug or billing-related issue with the v0.dev Premium Plan — and I’m hoping someone can look into this urgently.

:pushpin: Summary of the Problem

I paid $20 to upgrade to the v0.dev Premium Plan, expecting to unlock premium usage. But within just a few messages, the system treated me like I was still on the free tier, and now I can’t send anything at all.

Even worse — it keeps redirecting me to the “Buy More Credits” page, effectively locking me out of the product I just paid for.

:three_o_clock: Timeline of What Happened

  • Today, June 14th at 2:00 PM, I purchased the v0.dev Premium Plan.
  • The $20 payment was successful — no issues with the transaction.
  • I began using the tool and sent around 4 to 10 AI messages (not even heavy usage).
  • Around 30–40 minutes later, I received this warning:

“You are running low on credits. Your limit will reset on July 14.”

  • I thought it might be a display glitch — but then I tried sending another message…
  • It didn’t go through.
  • Instead, I was redirected to the “Buy More Credits” page, as if I’m on a free plan again.
  • It’s now 5:00 PM and the issue still persists — no access, no credits, no response yet.

:red_exclamation_mark: Why This is a Serious Problem

  • I paid for premium access, but I’ve only been able to send a handful of messages before being blocked.
  • I’m now being told I’m out of credits — despite having an active premium subscription.
  • This feels like a complete loss of value and trust, especially as a paying customer.
  • If this is happening to others, it could affect many users who trust your platform for serious work.

:hammer_and_wrench: What I’ve Already Tried

  • Confirmed the payment via transaction history
  • Logged out and back in
  • Cleared browser cache and cookies
  • Tried from another browser
  • Submitted a support ticket via the official Vercel form (still pending)

:thinking: My Questions

  1. Why was I blocked after such light usage (only 4–10 messages)?
  2. Is the credit system delayed or broken for new premium upgrades?
  3. Is there a way to manually sync or refresh credits after upgrade?
  4. How soon can this be fixed or escalated to the dev team?

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:megaphone: Final Thoughts

This type of issue can severely damage trust, especially for new users or creators trying to explore the platform seriously. I’m posting this here to:

  • Raise visibility in case others are affected
  • Hopefully get some help or acknowledgment from the team

Thanks in advance to anyone who can provide insights or help escalate this.

2

Did you know there’s another category dedicated to v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.

Our docs are a great place to start.

We also have a walkthrough to help guide your workflow.

And these recordings can give you a look at v0 features and strategies in action shown by our Community:

https://community.vercel.com/tags/c/events/42/v0

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We can’t safely discuss payment info in this public forum. If you haven’t already, you should open a case at vercel.com/help for help with issues with billing and credits. They have access to systems that let them investigate and solve this kind of problem.

That specialist team works to resolve issues as quickly as possible

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