Refund request rejected for double-billed Pro plan charge

Help
1

Hi,

I’m hoping someone from the Vercel team can help with a billing issue that the support chatbot wasn’t able to resolve.

Timeline:

  • May 16 – Jun 15 billing period: I was charged $22.00 for Pro (Receipt #3423-8120, Invoice TCVLZOQG-0003).
  • On June 16, this charge was fully refunded ($22.00, including tax).
  • However, on June 18, I was charged again $22.00 for the next billing period (Jun 16 – Jul 15) under Receipt #2840-4053, Invoice TCVLZOQG-0004 — even though I had already downgraded my plan to Hobby.
  • My account is currently showing “Hobby Plan - Active” with no payment method on file, yet this charge still went through.

I requested a refund for this second charge through the in-app support assistant, but received this response:

“Your refund request for $20.00 cannot be processed at this time… due to an unexpected technical issue in our payment processing system… Because your account is currently on the Hobby plan, we are unable to escalate this to a manual support ticket.”

Since Vercel doesn’t have a direct billing support email and my account can’t open a support case on Hobby, I’m posting here in hopes a staff member can take a look.

Details:

  • Account: elyne9699-9220
  • Invoice: TCVLZOQG-0004
  • Receipt: 2840-4053
  • Amount: $22.00
  • Charged: June 18, 2026
  • Card: Visa ending 0903

Any help would be greatly appreciated. Thank you!

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2

While a member of our team prepares to jump in, you might find your answer even faster in our community resources.

3

This seems to be a recurring issue with V0/Vercel billing. I paid $30 for the Teams plan, received the receipt via email, and the charge has already posted to my credit card. However, there is no record of the payment in the V0 billing section, and the account is showing “payment failed.”

It’s concerning to see a successful charge and receipt, but no corresponding transaction in the platform. I’m hoping support can clarify what happened and resolve it quickly, as this has been a frustrating experience.