I started a Pro trial on January 5, 2026, and after it ended on January 19, 2026, I was automatically charged $20.00 for a Pro subscription that I did not authorize or intend to continue. I did not receive any notification about this payment failure, so I was unable to cancel the invoice within th…

Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund. If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket. Customers on all plan types are welcome to open a new case for any bill…

It’s another AI response. It just keeps repeating endless requests to create cases. It would take a human less than 10 minutes to resolve this issue, but I’m stuck in a system where I might not receive a response for a week.

I opened a support case (#1060325) on March 25, but I haven’t received any response yet. How long do I have to wait?

Hey! I’m sorry about the wait. Our billing team are working through our backlog and will get back to you as soon as possible! Appreciate you already creating a case. We’ll share internally :slight_smile:

@pawlean I haven’t received a response to my open support case yet. What else should I do?

Appreciate you for being patient. :folded_hands:

Unpaid Vercel Pro invoice blocking account upgrade after trial ends

Help

pawlean (Pauline P. Narvas) April 9, 2026, 9:49am 11

Appreciate you for being patient.

1 Like

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Unpaid Vercel Pro invoice blocking account upgrade after trial ends

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