Vercel billing escalation for Pro to Hobby downgrade and refund request (#977336)

Help
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Hi team, I need help escalating a billing case.

Timeline

  • Opened request on Feb 17
  • Followed up on Feb 19
  • Case ID: #977336
  • Status: Still unresolved

Requested Resolution

  1. Refund Jan 8 paid invoice (USD 20)
  2. Waive/cancel Feb 8 unpaid invoice (USD 20, not refund)
  3. Remove overdue restriction to allow Pro → Hobby downgrade
  4. Confirm payment method removal after downgrade

I’ve already used the Support Center flow, but there has been no actionable update.
Could a staff member help route this to billing specialists and provide ETA?

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Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

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