Vercel billing escalation for Pro to Hobby downgrade and refund request (#977336)

(edited)

Hi team, I need help escalating a billing case.

Timeline

Opened request on Feb 17
Followed up on Feb 19
Case ID: #977336
Status: Still unresolved

Requested Resolution

Refund Jan 8 paid invoice (USD 20)
Waive/cancel Feb 8 unpaid invoice (USD 20, not refund)
Remove overdue restriction to allow Pro → Hobby downgrade
Confirm payment method removal after downgrade

I’ve already used the Support Center flow, but there has been no actionable update.
Could a staff member help route this to billing specialists and provide ETA?

Vercel Staff

Hi there, sorry that you are facing this issue. You can open a Billing support case from https://vercel.com/help to get your refund.

vercel.com

Help

Discover solutions through our documentation, guides, and community.

If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

This topic is closed. It no longer accepts new replies.