Vercel team access blocked by paid plan prompt despite canceled subscription and ongoing charges

[irene-1914]

Problem

I’m able to log in, but when I try to access that team, it asks me to select a paid plan. I have already canceled the subscription, yet I’m still being charged. I cannot access the team, and I haven’t used it for months, but the charges keep going through. Please cancel the subscription and issue a refund.

The AI support hasn’t been able to resolve this and I’ve been stuck in an endless loop. I’m busy, I’ve already spent too much time on this, and I’m very frustrated. Is there someone who can actually help me with this?

Billing Details

Invoice #1

• Invoice number: Y1ZPJUTM-0004
• Receipt number: 2597-6899

Invoice #2

• Invoice number: OSCI87CK-0004
• Receipt number: 2265-1120

[system]

Did you know there’s another category dedicated to v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.

Our docs are a great place to start.

What is v0? | v0 Docs

We also have a walkthrough to help guide your workflow.

Become a v0 expert

Getting Started Using v0 is like chatting with a frontend engineer, who takes in your design guidelines and creates an application for you. A common workflow with v0 is putting in design files and images to scaffold your application and then use text prompts to nudge v0 into creating your perfect application. Remember, just like any other AI tool, the quality of the output that v0 generates depends on the quality of the prompt or instructions you input. So, it’s important to be clear, descripti…

And these recordings can give you a look at v0 features and strategies in action shown by our Community:

https://community.vercel.com/tags/c/events/42/v0

If you’re looking for help canceling or requesting a refund for your v0 subscription, this guide might be helpful

Cancelling a v0 subscription

To cancel an active v0 subscription, go to your v0 billing settings and click “Cancel Subscription”. You will still have access until the end of your billing period, and you can restore your subscription with one click until that time. [image] If your payment card says it’s linked to your Vercel account, you can click “Linked to ▲” to manage it there. [image] Subscribed to the wrong service by mistake v0.dev and vercel.com are two separate services. If you have upgraded to v0 Premium and y…

[community-backoffice]

Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

[irene-1914]

I can’t even create a case properly. There’s no input field to describe the issue in the case form.

[irene-1914]

I’ve repeatedly contacted Help and the issue still isn’t resolved.

Help tells me to ask the Community, and here I’m told to contact Help again. What exactly am I supposed to do?

I registered my card and then canceled, yet due to your bug I’m still being charged in an endless loop. Is this acceptable?

[irene-1914]

Stop redirecting this to the Help AI and handle this immediately on your side.