#pricing

Amy Egan Like in the post you linked, you'll need to open a support case. The community isn't able to issue refunds. That kind of thing is limited to the support team. If you don't have a case yet, please open one at vercel.com/help so the support team can assist. Just make sure you tell the agent that you want to open a support case for help with build minute usage and it should quickly give you a form to open a new case.

Amy Egan I'm not a lawyer, but what you're describing doesn't sound like commercial use. I think the key part that seems to apply to you situation is Asking for Donations does not fall under commercial usage. I personally think of money that a non-profit collects as more of a "donation" than "payment". But you know your situation more than I do, so use your judgement if you think what you're doing is something other than collecting donations to support children's activities and the behind-the-scenes work that enables it.

Amy Egan First, I want to make sure you're getting the help you need. Do you have a support ticket yet? If not, you can open one at vercel.com/help Appreciate you sharing feedback about your experience. It sounds like there's still some room for improvement here, but I just want to clarify a couple of things to help it make more sense These emails were receipts issued after the charges had already been incurred. They were not advance spending alerts that gave me an opportunity to prevent the charges. Receiving a partial invoice earlier than your normal billing cycle is actually part of the early warnin

airstairjp Hi Amy, Thanks for the quick and helpful reply. I've opened a support case: CSE_019cTeCgidqFnPaM I haven't knowingly turned off any notifications, so I'd really appreciate it if you could flag it to the engineering team to check why no budget alerts were sent. I also asked in the case for the refund request to go to a Billing specialist for manual review. Thanks again!

system Thank you for bringing this to our attention. To ensure this is investigated with the necessary priority and privacy, please report all security-related concerns, potential exploits, or abuse directly to the Vercel Security Team. Please submit your report here: vercel.com/abuse Reporting via this official channel is the fastest way to reach our security engineers and ensures that sensitive information is handled in a secure environment rather than a public forum.

Henan7928 9601 @moderator Please help delete this post

Amy Egan Hey there. I know this post is pretty old, but wanted to share some info in case it helps (hopefully you've already solved it). 3 million in seconds definitely doesn't seem like normal usage so that could be a DDoS attack. Whenever you see something like that happening, you can enable Attack Mode. It will challenge all visitors with a verification screen while allowing legitimate users through. It's free and requests blocked by it don't count toward your usage. You can also investigate traffic in your dashboard to see what's hitting your site. Look for patterns in user agents, IP addresses, or

Pheyda 2068 Is there a $20/month plan?