Amy Egan Hey @jennie369. It looks like you've been working with a support engineer on your case. Please continue to follow up with them to get this solved 🙏
Jenniec Hi Amy, thanks for checking in. I have been working with the support engineer, but the case isn’t resolved. They closed it with a 25% goodwill refund ($134.64) and said that’s the maximum. $489.52 is still unrefunded. The issue is consent. My projects were explicitly set to fixed Basic/Standard machines, and the system overwrote that choice the minute I upgraded (isSystemInitiated: true, “because your team’s plan changed”). The upgrade screen said nothing about changing build machines or adding on-demand Build CPU charges. On Oct 3 it also auto-upgraded yinyang-web to 8 CPUs without asking. At