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system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
Amy Egan Hey there! Thanks for sharing the case number and for NOT posting your email. I found your case and confirmed it's assigned to the right team. It looks like the case was opened just a few hours ago, so escalation doesn't seem to be necessary here. Someone from the support team will reply soon
Chintan @jsingh-3912 Meantime, you can share your concern here in details, other community members can assist you to solve your problem very quickly. Even you can contact community managers in case of urgency.
Jsingh 3912 One of our email aliases is blocked. It happened because a message was sent from Vercel before our directory was synced with mimecast. This ended up with it being blocked. We checked by checking test emails to that alias and sending Vercel codes to other aliases but did not work. It has been a week now.
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
Amy Egan Hey @jodenali. Your case is in the correct queue. It looks like you've already provided account details to help the team verify ownership, but they should reach out soon if they need any additional info. If you have a connected GitHub account, you may be able to use the new 2FA recovery workflow.
Amy Egan Hi @steamamm157-2085. I believe there would be a processing error if you tried to open a case via email. Did you open a support case opened through the account recovery page? vercel.com/accountrecovery
Amy Egan It looks like the support team sent you an update. If you're still not able to sign in, please reply to share any extra info they requested and let them know that manual ownership verification is needed 🙏
amm157 i haven't received any update i know of, yes i still have the same problem and i get the same stuff when i try to log in to that account. this is the google account i use to login: [REDACTED] this is my GitHub account : github.com/amir-m-mahdiyeh support case doesn't work for me and gives me this error exactly like before: "We had an issue processing your appeal. Try again later."
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
longj I have found my recovery codes from when I first signed up, stored somewhere very unexpected and have since been able to login. Please disregard this thread. I am not going to apologise for my tone.
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
Amy Egan Hey @zimeng9292-7819. I hope you've already gotten back into your original account by now. But please let me know your case number if you still need help with this
Amy Egan Hi Nathan. I found your case and I have a workaround that can get you back into your original account right away if you still have access to the original email account. Instead of signing in with GitHub, use the "continue with email" option and use the email address from that account (nn@pe.edu). Please give that a try and let me know whether or not you're able to access the account 🙏 It looks like the project is still on that account, but inaccessible because of deployment protection. You'll be able to access it again once you sign in to your old account!
Nathan Thanks a lot for the quick answer! After investigation, it appears i have definitely lost access to the previous email address (is was my old uni address). Is there another way to get access? Especially, i used to connect to this vercel account via github if i remember correctly, maybe merging the 2 accounts if possible? Thanks again in advance!
Amy Egan Once you get back into the old account, you'll be able to change login settings and transfer projects to effectively merge accounts. I don't have all the details, but it looks like the support team may have sent a message a while back. If you have a message from them, please reply so they can continue with ownership verification Either way, I'll check with the team about your case. I would have expected it to already be solved at this point given the pace they've been working at lately
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
Ksantor19811606 6933 Update: I tried the self-service flow linked above, but since I don't have recovery codes or an active passkey, it just routed me back to the manual recovery form and generated a second request/thread. To avoid confusion — my original case is Thread ID: o9Xly2NSJfOkBEltCugWREE (submitted July 28, replied July 30). The new one from today should be the same case, not a separate one. Still waiting on a human review either way - would appreciate someone taking a look when possible.
Iscjcastro 2972 Case number 01395573
Amy Egan Have you tried the new 2FA recovery option? I've seen that get a lot of people get back into their accounts instantly. community.vercel.com/t/new-2fa-recovery-option/46627?u=amyegan If there's any chance you've ever set up a passkey, that can also get you back into your account quickly. A few people have told me they forgot they set up a passkey on another device or their iCloud Keychain but were able to sign in again when they found it.
Amy Egan Hey @akam09890-7664, do you have a support case open? If not, you can open one at vercel.com/accountrecovery so the account safty specialists can help
Akam0 I am not talking about myself only, What about other people in Iraq, If it is the same issue for all u have to fix it or just remove iraq from your services
Amy Egan Yes, you can change the primary email address vercel.com/docs/accounts#changing-your-primary-email-address
Amy Egan The other option is to have them set up their own team and invite you to join. Then you can transfer project ownership to their team without handing over a whole account v0.app/docs/teams#transferring-chats-and-projects vercel.com/docs/projects/transferring-projects
