#account-access

system Hi there! I'm just a bot here to share some info that might help you before a human arrives. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set

Vihar Same case with me too there were many projects which I lost due to this same issue. There are no one time password type authentication.

Amy Egan We shipped a new 2FA recovery option. If your account is eligible, you can use this method to quickly get back into your account: community.vercel.com/t/new-2fa-recovery-option/46627?u=amyegan If you can't use the method linked above, you can open a support ticket from the login page (but you don't need to open another if you already opened one)

Amy Egan @maxme006-3545 are you still having trouble with this? If you have a case number, I can check on it for you

Maxim Melichov Yes thank you very much !

system Hi there! I'm just a bot here to share some info that might help you before a human arrives. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set

Oynickj Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small + growing specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. If access is still blocked, would you mind sharing the support ticket number you opened and I can escalating to our specialist team today?

system Hi there! I'm just a bot here to share some info that might help you before a human arrives. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set

Oynickj Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. If access is still blocked, would you mind sharing the support ticket number you opened and I can escalate to our specialist team today?

Ajwaz I was having the same issue and realized that I had an old CLI version on PATH and an up-to-date one in my repo. Once the global one was updated it worked as intended.

system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use

Oynickj Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. I'm checking on the status of C28A1lXJJJqkKnRnWOoirkE with the specialist team now

Amy Egan I'm so sorry to hear you're locked out ☹️ Cases opened through the account recovery page are automatically assigned to a team of account recovery specialists. They follow a careful ownership verification process whenever someone requests access outside of the usual login flow. That process is a bit slow right now, so the team is building system improvements to make it faster. Thanks for being so patient while the team works to resolve all cases as quickly as possible while keeping everyone's accounts safe and secure

Amy Egan Have you seen the new 2FA recovery option? If your account is eligible, that could get you back into it right away: community.vercel.com/t/new-2fa-recovery-option/46627

Oynickj Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification), and we're building system improvements to make it faster across the board. I'm checking on the status of your request now with ticket number 7yxiGGhuKLOpJ6HMIVruxUE. Thanks so much…

Abusamrabaraa7 6418 Hi Oynickj, Thanks for getting back to me, I appreciate your help. This account compromise is severely impacting my work/projects, so I really hope we can resolve this as soon as possible. I am on standby to provide any proof of ownership required to get this sorted quickly. Thank you for your support.

Amy Egan Hi @nafeiz, I'm so sorry to hear you're locked out ☹️ Cases opened through the account recovery page are automatically assigned to a small, but growing, team of account recovery specialists. There's a careful ownership verification process whenever someone requests access outside of the usual login flow. That process is a bit slow right now, so the team is building system improvements to make that process faster. Thanks for being so patient while the team works to resolve all cases as quickly as possible while keeping everyone's accounts safe and secure

Nafeiz Nahar Hi, thank you for your response and for the update. I completely understand that the team needs to carefully verify account ownership to keep accounts secure, and I appreciate the work being done to improve the process. I was just wondering if it would be possible to check whether my recovery request is still in the queue or if it could be escalated, as I've already been waiting for over a week and this account contains projects that I need to manage for work. For reference, my recovery thread ID is: thread::BFv8O1t_LnuSKskQziZPGUE:: I'm happy to provide any additional information required to

Amy Egan We just shipped a new 2FA recovery option that's much faster. If your account is eligible, you can use this method for an instant unlock: community.vercel.com/t/new-2fa-recovery-option/46627?u=amyegan Please give it a try and let me know if that solves it for you 🙏

Oynickj Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification), and we’re building system improvements to make it faster across the board. I’m checking on the status of your request now with ticket number 01362558. Thanks so much…

Oynickj Hi – huge apologies for the delay – if you try again and are able to generate a ticket number, please share it with me here, and I'll note the fact that you submitted 12 days ago. Regardless, I'm investigating with the information you provided above and escalating now.

Oynickj Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification), and we’re building system improvements to make it faster across the board. I’m checking on the status of your request now with case ID 01351251 Thanks so much…

Oynickj Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. If you're comfortable sharing only your case number here (or email it to me at jo@vercel.com), I'll escalate to the specialist team today. Thanks so much…

tienluoipien20 Thank you so much, Jo! I really appreciate you taking the time to reply and offering to escalate. I've just emailed my details to jo@vercel.com. One thing to note: my recovery emails from Vercel Support don't contain a case number (#01xxxxxx) — the only reference is a thread ID, so I've included that along with my account email, GitHub username, and project details. It's now been 13 days since my initial reply on July 10, and my project is used daily by my company for production operations, so I'd be very grateful for any help getting this in front of the specialist team. Thank you again for y

system The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points. vercel.com/docs/domains/troubleshooting

Oynickj Hi Jake – huge apologies for the delay, and we hear you. We're working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. In the meantime, mind sharing your case number with me? Thanks so much...

alli Hey there, Huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. In the meantime, mind sharing your case number with me? Thanks so much

alli Hey there, huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. In the meantime, mind sharing your case number with me? Thanks so much

Base 2922 Following up on my open tickets (thread::TimrMBo4JLG1iTksq0mIekE and thread::JUEu-hkXKESXE0TQO8gyJUE) — still no response after 3 days. I'm a paying Vercel Pro customer and I'm fully locked out: my authenticator device was lost and my saved recovery codes are being rejected. This is now blocking a production deployment, so it is time-critical. Could you prioritize this as a Pro account-recovery case? I only need a 2FA reset to log back in. Thank you.

Contact 46181336 Hi Base 2922 I have the same problem... ☹️ Have you received a reply since then? Thanks

system The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points. vercel.com/docs/domains/troubleshooting

Criandogames This guide didn't solve my issue. I followed all the troubleshooting steps and re-added the required TXT records at _vercel.tatamemaster.com.br exactly as instructed in the Vercel dashboard, but both domains (prof.tatamemaster.com.br) are still showing "Verification Needed" / "This domain is linked to another Vercel account." I've confirmed the TXT records are published and visible via public DNS lookup. I've also refreshed the domain status in the dashboard multiple times over the past 24 hours with no change. Could a human take a look at this? I need help either completing the domain transfe

Amy Egan I found your case and confirmed it's assigned to the right team and waiting on team member availability. Removing 2FA is a pretty big security risk, so human review is involved in the ownership verification process. Thanks for your patience while the team works to solve the cases opened before yours. You should hear from them soon

Oynickj Huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) + are building system improvements to make it faster across the board. I've escalated the case numbers shared above to our specialist team.