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Amy Egan Hey @inetik. You can cancel your Pro plan from team settings in your Vercel dashboard if you want to downgrade to Hobby. **Please cancel your plan if you wish to prevent future charges.** https://vercel.com/docs/plans/pro-plan#downgrading-to-hobby For refunds, please use the chat at vercel.com/help to request a refund and complete the form when it's presented to open a case. I tested the form to be sure it's working and didn't run into any errors just now. But you may want to try a different browser if you run into an issue with the form. Cases cannot be created. by email. Depending on the address used, you'll most likely get an automatic message directing you to the Help page if you try to create a ticket that way.
Daniel Suarez That's what I did. When I submit a request through vercel.com/help, I can't move forward. An error message appears, and I've been stuck in a loop with no way out for the past two billing cycles. I filed my first refund request, and not only was it rejected, but they also charged me for two months in a row.
Scarlet McLearn Only credit and debit cards are accepted. Please try another payment method. Learn more
Amy Egan That "Learn more" link should take you to this page: https://vercel.com/docs/plans/pro-plan/billing#what-payment-methods-are-available tl;dr Some virtual cards are not acceptable as valid payment methods
system While a member of our team prepares to jump in, you might find your answer even faster in our community resources. - Official Documentation: https://v0.app/docs - The v0 expert walkthrough: https://community.vercel.com/t/become-a-v0-expert/5981 - Watch v0 in Action: https://community.vercel.com/live#v0
Amy Egan It looks like the support team was able to get you a refund a few days ago. But please let me know if you still need help with this
Amy Egan Hey @hectorbernstorff. If you let me know the case number, I can look into it for you
Ronnie Sasmay a mi me pasa algo similar y aun no me respomden dice 3 semanas ya va casi un mes se cambia automaticamente a un modelo pro y sin consentimiento ni aviso sin darme cuanta ya he consumido todos los creditos, una estafa,m ellos dicen que funciona asi.
Hectorbernstorff Hi Amy — thank you, and sorry for the delay. The case numbers: - 01vtjq9Y6UhJT3V5 (invoices K1C0Q027-0018, -0019 and -0020 plus residual fees, $902.53): opened Sep 8, three follow-ups, still no human reply. - 01CIQPqjyMcK7UIq (August invoice K1C0Q027-0021, $387.01 asked): a $100 one-time goodwill was granted on Sep 28, and the case was auto-closed on Oct 1 before the second-level review I requested was answered. A look at either one — or a written no with the policy clause being applied — would let me close this cleanly. Team: hector-mercedes-projects. Thank you!
system While a member of our team prepares to jump in, you might find your answer even faster in our community resources. - Official Documentation: https://v0.app/docs - The v0 expert walkthrough: https://community.vercel.com/t/become-a-v0-expert/5981 - Watch v0 in Action: https://community.vercel.com/live#v0
Clintspacewood 8496 I've filed 2 sev-2s and a community request and still no response. horrible customer experience. also this text window isn't rendering correcrtly for this message i'm writing and the UI needs to be fixed.
Amy Egan Can you let me know your case numbers? I'd like to look into this
briascoi Additional evidence: I completed the supported upgrade flow from Settings → Drains. The checkout reached the final confirmation, but the server rejected the upgrade with: “Only pro trial subscriptions can be modified.” At the same time, the team API reports plan=pro and status=trialing, while Billing already shows a paid USD 20 Pro invoice dated August 7. This confirms an inconsistent subscription/entitlement state on Vercel’s side. Please reconcile the billing subscription and the team entitlement. I will not retry the payment because USD 20 has already been charged.
Amy Egan It looks like your team is on the Pro plan now. AI Gateway credits are billed separately, so you should be able to purchase credits to upgrade from the free tier from the `AI Gateway` tab in your team dashboard. You can also configure an auto-reload amount and spend limits. Please let me know if you still have any trouble with this. I'd be happy to help you get it working for your project
system While a member of our team prepares to jump in, you might find your answer even faster in our community resources. - Official Documentation: https://v0.app/docs - The v0 expert walkthrough: https://community.vercel.com/t/become-a-v0-expert/5981 - Watch v0 in Action: https://community.vercel.com/live#v0
Amy Egan I found your support case and I'm digging in now to see what I can do to solve it faster 
Amy Egan The billing system experts helped me figure out what was wrong and correct it! You should see a reply on your support case now. Please try again and us know if you still have any trouble with it. 
Zautomation Real Hi Michael, glad you caught and fixed the loop. Since it is already contained, the useful takeaway is how to prevent the same failure mode by design. A safer architecture for this pattern is: ``` Log Drain | v Isolated external receiver | v Bounded queue | v Processing and storage ``` The receiver should sit outside the project being observed, return a fast 2xx response, and enqueue the payload instead of processing it synchronously. Additional safeguards: * Deduplicate entries using the log `id`. * Collect only the required sources, environments and paths. * Apply sampling before enabling full traffic. * Limit queue size, ingestion rate and retry volume. * Alert on sudden request-rate or drain-volume growth. * Use Spend Management as the final circuit breaker. The validation rule is simple: processing a delivered log must not generate another log that can enter the same drain. If that condition is not guaranteed by the topology, the feedback path still exists.
Amy Egan I'm sorry I didn't see this post until now. I found your ticket and see the support team issued a refund last week. In the future, you can catch this kind of thing earlier using spend management with the option to automatically pause all deployments or trigger a webhook for custom action when your preferred spend limit is reached.
Chintan Hi @williaamlow-beep Welcome to vercel community. Have you write query to Vercel billing team via "billing(at)vercel.com"
Amy Egan @williaamlow-beep just came across this post and wanted to make sure this is no longer a problem. Were you able to open a support case at vercel.com/help to get it solved?
Nygel Its pretty insane how much money I already lost on this.
Mindset of Champions If we go by token cost alone, it's a 5x cost increase **at best** any time it occurs (although probably much more in practice). I hope it's addressed.
Nygel They got me again, on a minor change on the app. Didn't need a v0 Max for that. Just burned through all my credits. I'm so done with this.
