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system The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points. vercel.com/docs/domains/troubleshooting
Jjuunnii98 4598 I also tried the account recovery form but it errors out repeatedly — is there another way to reach a human?
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
Amy Egan Hey @zimeng9292-7819. I hope you've already gotten back into your original account by now. But please let me know your case number if you still need help with this
Amy Egan Hi @steamamm157-2085. I believe there would be a processing error if you tried to open a case via email. Did you open a support case opened through the account recovery page? vercel.com/accountrecovery
Amy Egan It looks like the support team sent you an update. If you're still not able to sign in, please reply to share any extra info they requested and let them know that manual ownership verification is needed 🙏
amm157 i haven't received any update i know of, yes i still have the same problem and i get the same stuff when i try to log in to that account. this is the google account i use to login: [REDACTED] this is my GitHub account : github.com/amir-m-mahdiyeh support case doesn't work for me and gives me this error exactly like before: "We had an issue processing your appeal. Try again later."
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
Amy Egan Hey there! Thanks for sharing the case number and for NOT posting your email. I found your case and confirmed it's assigned to the right team. It looks like the case was opened just a few hours ago, so escalation doesn't seem to be necessary here. Someone from the support team will reply soon
Chintan @jsingh-3912 Meantime, you can share your concern here in details, other community members can assist you to solve your problem very quickly. Even you can contact community managers in case of urgency.
Jsingh 3912 One of our email aliases is blocked. It happened because a message was sent from Vercel before our directory was synced with mimecast. This ended up with it being blocked. We checked by checking test emails to that alias and sending Vercel codes to other aliases but did not work. It has been a week now.
Amy Egan Hi Nathan. I found your case and I have a workaround that can get you back into your original account right away if you still have access to the original email account. Instead of signing in with GitHub, use the "continue with email" option and use the email address from that account (nn@pe.edu). Please give that a try and let me know whether or not you're able to access the account 🙏 It looks like the project is still on that account, but inaccessible because of deployment protection. You'll be able to access it again once you sign in to your old account!
Nathan Thanks a lot for the quick answer! After investigation, it appears i have definitely lost access to the previous email address (is was my old uni address). Is there another way to get access? Especially, i used to connect to this vercel account via github if i remember correctly, maybe merging the 2 accounts if possible? Thanks again in advance!
Amy Egan Once you get back into the old account, you'll be able to change login settings and transfer projects to effectively merge accounts. I don't have all the details, but it looks like the support team may have sent a message a while back. If you have a message from them, please reply so they can continue with ownership verification Either way, I'll check with the team about your case. I would have expected it to already be solved at this point given the pace they've been working at lately
Amy Egan I found your case and confirmed it's assigned to the right team. They have access to specialized tools to help with account verification and recovery. It's better to use the account recovery form rather than email to ensure the team has all of the info they need to solve your case as quickly as possible. However, there is no need to open a new case now since you already have one open. Thanks for your patience while the support team works through cases that were opened before yours Note: I redacted some info from your original post to keep your account safe as these posts are public
Amy Egan Following up to confirm you're able to access your account now. It looks like the support team solved your case a couple of days after my last message, but please let me know if you're still having any trouble with it
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
Amy Egan Hey @jodenali. Your case is in the correct queue. It looks like you've already provided account details to help the team verify ownership, but they should reach out soon if they need any additional info. If you have a connected GitHub account, you may be able to use the new 2FA recovery workflow.
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
longj I have found my recovery codes from when I first signed up, stored somewhere very unexpected and have since been able to login. Please disregard this thread. I am not going to apologise for my tone.
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set
Amy Egan We shipped a new 2FA recovery option. If your account is eligible, you can use this method to quickly get back into your account: community.vercel.com/t/new-2fa-recovery-option/46627?u=amyegan Please give it a try and let me know if that solves it for you 🙏
Amy Egan Following up to make sure you were able to sign in. It looks like the support team sent you an update a few days ago. I hope you are able to sign in now, but please follow up with your support case if you still need help
Amy Egan I'm so sorry to hear you're locked out ☹️ Cases opened through the account recovery page are automatically assigned to a team of account recovery specialists. They follow a careful ownership verification process whenever someone requests access outside of the usual login flow. That process is a bit slow right now, so the team is building system improvements to make it faster. Thanks for being so patient while the team works to resolve all cases as quickly as possible while keeping everyone's accounts safe and secure
Amy Egan Have you seen the new 2FA recovery option? If your account is eligible, that could get you back into it right away: community.vercel.com/t/new-2fa-recovery-option/46627
Iscjcastro 2972 Case number 01395573
Amy Egan Have you tried the new 2FA recovery option? I've seen that get a lot of people get back into their accounts instantly. community.vercel.com/t/new-2fa-recovery-option/46627?u=amyegan If there's any chance you've ever set up a passkey, that can also get you back into your account quickly. A few people have told me they forgot they set up a passkey on another device or their iCloud Keychain but were able to sign in again when they found it.
Amy Egan Yes, you can change the primary email address vercel.com/docs/accounts#changing-your-primary-email-address
Amy Egan The other option is to have them set up their own team and invite you to join. Then you can transfer project ownership to their team without handing over a whole account v0.app/docs/teams#transferring-chats-and-projects vercel.com/docs/projects/transferring-projects
