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system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: Go to vercel.com/login Choose to sign in using the email + one-time password (OTP) option. Select Use another sign-in method Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yo
Ksantor19811606 6933 Update: I tried the self-service flow linked above, but since I don't have recovery codes or an active passkey, it just routed me back to the manual recovery form and generated a second request/thread. To avoid confusion — my original case is Thread ID: o9Xly2NSJfOkBEltCugWREE (submitted July 28, replied July 30). The new one from today should be the same case, not a separate one. Still waiting on a human review either way - would appreciate someone taking a look when possible.
Amy Egan We shipped a new 2FA recovery option. If your account is eligible, you can use this method to quickly get back into your account: community.vercel.com/t/new-2fa-recovery-option/46627?u=amyegan If you can't use the method linked above, you can open a support ticket from the login page (but you don't need to open another if you already opened one)
Amy Egan @maxme006-3545 are you still having trouble with this? If you have a case number, I can check on it for you
Maxim Melichov Yes thank you very much !
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set
Oynickj Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small + growing specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. If access is still blocked, would you mind sharing the support ticket number you opened and I can escalating to our specialist team today?
Amy Egan Hey @akam09890-7664, do you have a support case open? If not, you can open one at vercel.com/accountrecovery so the account safty specialists can help
Akam0 I am not talking about myself only, What about other people in Iraq, If it is the same issue for all u have to fix it or just remove iraq from your services
Amy Egan Hi @nafeiz, I'm so sorry to hear you're locked out ☹️ Cases opened through the account recovery page are automatically assigned to a small, but growing, team of account recovery specialists. There's a careful ownership verification process whenever someone requests access outside of the usual login flow. That process is a bit slow right now, so the team is building system improvements to make that process faster. Thanks for being so patient while the team works to resolve all cases as quickly as possible while keeping everyone's accounts safe and secure
Nafeiz Nahar Hi, thank you for your response and for the update. I completely understand that the team needs to carefully verify account ownership to keep accounts secure, and I appreciate the work being done to improve the process. I was just wondering if it would be possible to check whether my recovery request is still in the queue or if it could be escalated, as I've already been waiting for over a week and this account contains projects that I need to manage for work. For reference, my recovery thread ID is: thread::BFv8O1t_LnuSKskQziZPGUE:: I'm happy to provide any additional information required to
Amy Egan We just shipped a new 2FA recovery option that's much faster. If your account is eligible, you can use this method for an instant unlock: community.vercel.com/t/new-2fa-recovery-option/46627?u=amyegan Please give it a try and let me know if that solves it for you 🙏
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set
Vihar Same case with me too there were many projects which I lost due to this same issue. There are no one time password type authentication.
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use
Oynickj Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. I'm checking on the status of C28A1lXJJJqkKnRnWOoirkE with the specialist team now
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set
Oynickj Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. If access is still blocked, would you mind sharing the support ticket number you opened and I can escalate to our specialist team today?
Oynickj Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. If you're comfortable sharing only your case number here (or email it to me at jo@vercel.com), I'll escalate to the specialist team today. Thanks so much…
tienluoipien20 Thank you so much, Jo! I really appreciate you taking the time to reply and offering to escalate. I've just emailed my details to jo@vercel.com. One thing to note: my recovery emails from Vercel Support don't contain a case number (#01xxxxxx) — the only reference is a thread ID, so I've included that along with my account email, GitHub username, and project details. It's now been 13 days since my initial reply on July 10, and my project is used daily by my company for production operations, so I'd be very grateful for any help getting this in front of the specialist team. Thank you again for y
Jondkennedycom 6167 Still nothing pretty disappointed with the support and registration they do not answer and its probably going to cost me my job today
Oynickj Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board. We're escalating the case numbers you provided now...
Oynickj Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification), and we're building system improvements to make it faster across the board. I'm checking on the status of your request now with ticket number 7yxiGGhuKLOpJ6HMIVruxUE. Thanks so much…
Abusamrabaraa7 6418 Hi Oynickj, Thanks for getting back to me, I appreciate your help. This account compromise is severely impacting my work/projects, so I really hope we can resolve this as soon as possible. I am on standby to provide any proof of ownership required to get this sorted quickly. Thank you for your support.
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open. If you've ever set
Amy Egan We recently shipped a new 2FA recovery option that's much faster than waiting for a person to help. If your account is eligible, you can use this method for an instant unlock: community.vercel.com/t/new-2fa-recovery-option/46627?u=amyegan Please give that a try and let us know if you're still unable to log in 🙏
